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What are cookies?  Do I need to enable cookies when I shop on the website?

Cookies aren't just for eating. They are also the name of a small amount of data that is sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning that each website can send its own cookies to your browser). Cookies cannot access your personal information, but use anonymous unique identifiers to allow information to be passed from a website to your browser, and vice versa.

To shop on our website, you will need to enable cookies on your browser in order to add products to the shopping cart and access your account information. If you are using a public computer, or share your computer with others, please log out before leaving your computer unattended to protect your account information.

Will the data I share when making a purchase secured?

We value and understand the importance of your privacy! We work hard to ensure that your personal details are secured and will not be released voluntarily, without your permission, to any third party.

Will you keep my credit card details?

For a fuss-free check-out experience, you have the option of saving your credit card details, such as name and credit card number. However, your credit card’s verification code will not be saved for security and privacy reasons.

Will you release or sell my personal information to any third party?

Your privacy and trust are most important to us! We will not release or sell your information to any third party!

PRIVACY STATEMENT


Collection of personal information

When you create a Gleam & Hope account, we may collect the following personal information:
1) Name
2) Delivery address
3) Email address
4) Telephone or mobile number
5) Date of birth
6) Gender

We do not sell, share or trade your personal information to or with any third party!  We may only use such information for the following purposes:
1) To provide you with product information
2) To process  and deliver your order
3) To update you on delivery and for other customer support purposes

We may pass your name and address to a third party (for example our courier or supplier) in order to deliver a product to you.

When you register as an user on our website, we will also use your personal information to send you marketing and/or promotional materials. You can unsubscribe anytime by using the unsubscribe function.

Any payment that you make through the website will be processed by our agent Cybersource. Please provide accurate and updated information and inform us if there is any change. 

Your order details may be stored with us but for security reasons they cannot be retrieved directly by us. However, you may access such information by logging into your account on the website. You can view the details of your orders and administer your address details, bank details and any newsletter to which you may have subscribed. Please treat the personal access data confidentially and not make it available to any unauthorised third party. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Updating your personal information

You can update your personal information anytime by accessing your account on our website.

Security of your personal information

We ensure that all information collected will be safely and securely stored. We protect your personal information by: 
1)
Restricting access to personal information
2) Having in place technology to prevent unauthorised computer access
3) Securely destroying your personal information when it is no longer needed for our operational purposes

Disclosure of personal information

We will not share your information with any other party other than related companies and third parties directly related to the delivery of products you have purchased from our website. In exceptional circumstances we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. We are committed to complying with the Privacy Act and the National Privacy principles.

If you believe that your privacy has been breached, please contact us and we will resolve the issue as soon as possible.

Collection of computer data

When you visit our website, our server will automatically record information that your browser sends whenever you visit. This data may include: 
1) Your computer's IP address and browser type
2) Webpage visited before you came to our website
3) The pages within our website you visit
4)
The time spent on those pages, items and information searched for on our website, access times and dates, and other statistics

This information is collected for analysis and evaluation for improving our website, services and products. This data will not be used in association with any other personal information.

As part of the above, we may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, Google Analytics Demographics and Interest Reporting. Using Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

We also use Remarketing with Google Analytics to advertise online-third-party vendors, including Google, may show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as Google Analytics cookie) and third-party cookies (such as DoubleClick cookie) together to inform, optimize and serve ads based on visitors’ past visits to our website, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website.

Changes to privacy policy

We reserve the right to modify and change the Privacy Statement at any time. We will publish any changes on our website.

Complaints about breeches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please contact us anytime and we will resolve the issue as soon as possible.


What are cookies?  Do I need to enable cookies when I shop on the website?

Cookies aren't just for eating. They are also the name of a small amount of data that is sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning that each website can send its own cookies to your browser). Cookies cannot access your personal information, but use anonymous unique identifiers to allow information to be passed from a website to your browser, and vice versa.

To shop on our website, you will need to enable cookies on your browser in order to add products to the shopping cart and access your account information. If you are using a public computer, or share your computer with others, please log out before leaving your computer unattended to protect your account information.

Will the data I share when making a purchase secured?

We value and understand the importance of your privacy! We work hard to ensure that your personal details are secured and will not be released voluntarily, without your permission, to any third party.

Will you keep my credit card details?

For a fuss-free check-out experience, you have the option of saving your credit card details, such as name and credit card number. However, your credit card’s verification code will not be saved for security and privacy reasons.

Will you release or sell my personal information to any third party?

Your privacy and trust are most important to us! We will not release or sell your information to any third party!

PRIVACY STATEMENT


Collection of personal information

When you create a Gleam & Hope account, we may collect the following personal information:
1) Name
2) Delivery address
3) Email address
4) Telephone or mobile number
5) Date of birth
6) Gender

We do not sell, share or trade your personal information to or with any third party!  We may only use such information for the following purposes:
1) To provide you with product information
2) To process  and deliver your order
3) To update you on delivery and for other customer support purposes

We may pass your name and address to a third party (for example our courier or supplier) in order to deliver a product to you.

When you register as an user on our website, we will also use your personal information to send you marketing and/or promotional materials. You can unsubscribe anytime by using the unsubscribe function.

Any payment that you make through the website will be processed by our agent Cybersource. Please provide accurate and updated information and inform us if there is any change. 

Your order details may be stored with us but for security reasons they cannot be retrieved directly by us. However, you may access such information by logging into your account on the website. You can view the details of your orders and administer your address details, bank details and any newsletter to which you may have subscribed. Please treat the personal access data confidentially and not make it available to any unauthorised third party. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Updating your personal information

You can update your personal information anytime by accessing your account on our website.

Security of your personal information

We ensure that all information collected will be safely and securely stored. We protect your personal information by: 
1)
Restricting access to personal information
2) Having in place technology to prevent unauthorised computer access
3) Securely destroying your personal information when it is no longer needed for our operational purposes

Disclosure of personal information

We will not share your information with any other party other than related companies and third parties directly related to the delivery of products you have purchased from our website. In exceptional circumstances we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. We are committed to complying with the Privacy Act and the National Privacy principles.

If you believe that your privacy has been breached, please contact us and we will resolve the issue as soon as possible.

Collection of computer data

When you visit our website, our server will automatically record information that your browser sends whenever you visit. This data may include: 
1) Your computer's IP address and browser type
2) Webpage visited before you came to our website
3) The pages within our website you visit
4)
The time spent on those pages, items and information searched for on our website, access times and dates, and other statistics

This information is collected for analysis and evaluation for improving our website, services and products. This data will not be used in association with any other personal information.

As part of the above, we may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, Google Analytics Demographics and Interest Reporting. Using Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

We also use Remarketing with Google Analytics to advertise online-third-party vendors, including Google, may show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as Google Analytics cookie) and third-party cookies (such as DoubleClick cookie) together to inform, optimize and serve ads based on visitors’ past visits to our website, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website.

Changes to privacy policy

We reserve the right to modify and change the Privacy Statement at any time. We will publish any changes on our website.

Complaints about breeches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please contact us anytime and we will resolve the issue as soon as possible.

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